Frequently Asked Questions
in this section we’ve gathered the most frequently asked questions about the ketocare range. click on one of our most frequently asked questions below that best relates to your question.
if you have not been able to find the information that you are looking for please contact us.
how can i access ketocare foods?
ketocare products contain energy (calories), dietary fats, dietary protein and carbohydrates. they are specially designed for individuals who have been prescribed a ketogenic diet. these foods are medical products and should only be consumed under strict medical supervision.
these products are available in the united kingdom through the nhs prescription service. For information, please ask your healthcare professional for information specific to the area that you reside in.
how many ketocare products do i need?
ketocare products contain energy (calories), dietary fats, dietary protein and carbohydrates. these foods are medical products and should only be consumed under strict medical supervision.
your healthcare professional will be able to advise on the quantity you require and how to incorporate these products into your prescribed ketogenic diet.
how do i store ketocare products?
ketocare products do not need refrigeration or freezing, they can be stored at ambient temperature, eg: in a cupboard, and away from direct sunlight.
how do i prepare ketocare products?
ketocare meals, such as the classic chicken, can be heated in the microwave or in a saucepan as follows:
- microwave: microwave ovens may vary, the following is a guide only.gently shake the pouch for 10 seconds and then make a small tear in either side of the pouch. heat for 2 ½ minutes on high (based on a cat d 750), remove the top of the pouch and stir. heat for a further 1 minute.stir product again before serving and ensure product is piping hot.
- saucepan: empty the contents of the pouch into a saucepan and heat gently, stirring occasionally, until piping hot and serve.
can i take ketocare foods away on holidays and day trips?
ketocare products do not need refrigeration or freezing and therefore are stable for trips and holidays. they can be carried safely in a bag.
if travelling by plane, products such as the classic chicken meal, will be required to travel in hold luggage as they exceed the liquid allowance. for more tailored help and advice about travelling whilst on a ketogenic diet, please contact your healthcare professional who will be able to offer tailored advice.
do ketocare products have alternative uses?
ketocare foods are medical products and should only be consumed under strict medical supervision.
they can be consumed as is or, for alternative uses, please refer to the individual product pages on this website for recipe suggestions. all alternative uses of ketocare products should be discussed with your healthcare professional.
are vitamin and mineral supplements required?
ketocare products contain energy (calories), dietary fats, dietary protein and carbohydrates. they do not contain added vitamins and minerals. for more information about the use of vitamin and mineral supplements, please contact your healthcare professional who will be able to offer individual advice about supplementation on the ketogenic diet.
where is the food produced?
ketocare products are manufactured in the united kingdom, according to uk and eu food legislation, according to the highest standards.
do ketocare products contain lactose?
the classic bar is suitable for a lactose-free diet as it does not contain lactose or any dairy products.
the classic chicken meal is not suitable for a lactose-free diet as it contains dairy products.
do ketocare products contain eggs and nuts?
the classic bar is suitable for egg-free diets, but not suitable for nut-free diets as it contains macadamia nuts.
the classic chicken meal is both egg and nut free.
do ketocare products contain gluten?
the classic bar and classic chicken meal do not contain any gluten and are suitable for gluten-free diets and gluten intolerance diets.
are ketocare foods products suitable for cow’s milk allergy?
the classic bar does not contain any cow milk products.
the classic chicken meal is not suitable for cow’s milk protein allergy as it contains cow milk –derived ingredients.
are ketocare products suitable for individuals with diabetes?
ketocare products do not contain any added sugars. they are also very low in dietary carbohydrate containing ingredients. contact your healthcare professional for individually tailored advice on how to incorporate ketocare products.
i have some questions – who do i contact?
your healthcare professional and/or your ketogenic dietitian will be able to answer any questions that you may have about any ketocare products. if you have a question about the portions of ketocare foods have, please contact your healthcare professional as they will be able to provide you with individually tailored advice.
you can also get in touch with our specialist ketocare support team if you have questions about our ingredients and nutritional composition.
for further information about specific food allergens, please contact your healthcare professional who will be able to offer tailored advice for you.